1. Account Closing Process:
- To close your account, please visit one of our branches in person and complete the account closure request form.
- All account holders must provide valid identification and sign the account closure request form.
- Any outstanding debts, fees, or transactions on the account must be settled before the close request can be processed.
- The account closure request may take up to 30 days to be fully processed.
- After account closure is complete, the remaining balance, if any, will be returned to you by check or transferred to another account specified by you.
2. Important Information:
- Be sure to update your contact information with us before initiating the account closure process.
- Closing an account may impact existing services linked to the account, such as automatic payments or direct deposits. Please make arrangements before closing the account.
- If you have joint account holders, their consent and presence is required during the account closure process.
- After the account is closed, you will no longer have access to the account through our online banking services or receive account-related communications from us.
- We recommend that you keep a copy of this account closure request for your records.
3. Contact us :
- If you have any questions or concerns regarding the account closure process, please do not hesitate to contact our customer service at +33 644 665 108 or by email at contact@octokeep.com.
4. Modification of the Account Closing Conditions:
- Octokeep ® reserves the right to modify these account closure conditions at any time. Updated terms will be posted on our website, and changes will be effective upon posting.
Please take note of these account closure conditions before closing your account. We're here to help if you have any questions or need additional support. Thank you for being a customer of Octokeep ®.
